Q:W

_Hhy did Cell C choose CA Wily’s solutions? adlow: The choice to use CA Wily was largely based on the proven track record of providing real-time monitoring and trending in a complex telco deployment. Our services were very tightly integrated, and at the time, our SOA was still in the making. We needed a tool that could be quickly deployed and used immediately with minimal training.

In order for us to transition towards our SOA, we needed to understand our current problems and avoid making the same mistakes. We also needed to view the same problem from many different perspectives to determine root cause. CA Wily provided this insight and helped us to realize our current strategy. CA Wily is now a key part of our SMF.

Q: What was the deployment process like for the CA Wily solutions?

Hadlow: The deployment phase lasted about a month, including testing and performance testing. The platform is very usable, and sup- port staff was up and running within minutes after the deployment to production. processes and systems. Having the flexibility From the first hour, we were able to detect of BPEL as a process language, we are able to problematic trends within the system and start react to failure conditions dynamically within implementing corrective actions. CA Wily was a process. Processes can decide if they are deployed on one of our most critical content able to continue or if they should wait for platforms, which at the time was very problem- a possible faulty system to recover before atic and costing us in down-time. This platform trying again. They can also be given certain provided the basis of our content revenue boundaries within which they operate failing and allowed us to pay off our CA Wily invest- which they can notify the support team and ment in less than a month by avoiding previ- wait for manual intervention. Human inter- ously unknown problems! mediaries can then use the monitoring tools

(SMF and CA Wily) to find the root cause and What are Cell C’s future plans regarding _{implement a permanent fix.} Q: _{pro-active performance management?}

This SMF–consisting of intelligent processes, Hadlow: Pro-active performance manage- human intermediaries and monitoring tools– ment is now part of the architecture and is now allows processes to almost always succeed– being included in all new service designs. current service performance was 99.999% Our staff’s success is tightly coupled to the per- over the last 30 days–and notify you when formance of our services, which in turn is deter- your help is needed. This lights-off operation is mined by our customer experience. Performance critical for guaranteed service order processing. management is at the heart of our success. g